Terms & Conditions

By accessing or using xmgfood.com, you agree to these Terms & Conditions. If you do not agree, please stop using the website. These terms apply to the public website and its inquiry functions.

xmgfood.com is operated by Xiamen Great Fresh Food Co., Ltd. (厦门格瑞特鲜食品有限公司) under the XMG Food brand. In these terms, “XMG Food”, “we”, “us” and “our” refer to Xiamen Great Fresh Food Co., Ltd. Our office is at Room 450, No. 319-7 Hubin East Road, Siming District, Xiamen, China.

Frozen-food supply varies with crop conditions, production windows, origin, partner factory capability, destination requirements and order-specific approvals. We confirm availability, variety, origin, specification, tolerance, applicable certification, facility scope, packing, minimum order quantity, price, lead time and shipment schedule for each quotation or order.

Images show the named product or a relevant process or packing example unless they are identified as an approved order sample. XMG Food is a trading and supply company working with suitable long-term partner factories. Manufacturing, equipment and certificate information applies to the facility, product and order scope confirmed in the relevant commercial documents.

When you send an inquiry or other communication, you agree that the information is reasonably accurate, lawful and authorised for you to share. You remain responsible for confirming intended use, destination-market rules, import permissions, label and artwork legality, and final product acceptance unless a written commercial agreement allocates a responsibility differently.

We may request additional specifications, samples, records, artwork or approvals before preparing or confirming a quotation. Do not send malicious files, payment-card details or unnecessary sensitive personal information through a website form.

You must not:

• use the website unlawfully or to infringe another person’s rights;
• attempt to gain unauthorised access to the website, server, forms or connected systems;
• introduce malicious code, automate abusive requests, scrape the website in a way that disrupts service, or bypass security controls;
• misrepresent your identity, authority or business purpose; or
• copy, republish or exploit website content in a way that violates intellectual-property rights.

We may restrict access or take appropriate action where misuse threatens the website, our business or other users.

To the extent permitted by applicable law, XMG Food will not be liable for indirect, incidental, special or consequential loss arising solely from use of, or inability to use, the public website or from reliance on unconfirmed public content.

This website limitation does not replace or reduce an obligation expressly accepted in a written commercial agreement and does not apply where liability cannot lawfully be limited.

A signed specification, quotation, accepted purchase order, sales contract, confidentiality agreement or other written commercial document controls the relevant transaction. If website content differs from an applicable written commercial document, the written commercial document takes priority.

Product, quantity, inspection, payment, delivery, claims, governing law and dispute-resolution terms are confirmed in the relevant commercial documents.

Our Privacy Policy explains how we handle personal information received through the website and business inquiries. Our Cookie Policy explains the cookies and similar technologies used on xmgfood.com and the available choices.